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Track Your Order 1. What is your return policy? Web Site Return Policy We want you to be pleased with your purchase. If you are not, please send it back for return or exchange within 10 days of purchase, determined by postmark date. Postage fees are not refundable. **Please email your intent to return items to customerservice@cashmereofgeneva.com so we know to watch for the package.** All returned merchandise must be accompanied by a copy of the sales invoice. Refunds will be issued with original tender. Return postage fees are the responsibility of the buyer. Items must be shipped with insurance. Tenacity is not responsible for items lost or damaged due to failure to purchase insurance. *We know that returns and exchanges happen. We just ask that all items sent back for return or exchange have all tags attached in the original manner and be in new condition. Items that have been washed, worn or altered will not be accepted for return. If an item is worn, washed or altered it will be returned to you and you will be billed for the shipping costs. Final sale items and jewelry are non-returnable unless due to a manufacturer's defect. Please contact customer service if you believe you have a defective item. Handbag return policy We want you to be pleased with your handbag purchase. If you are not, please send it back for return or exchange within 10 days of purchase, determined by postmark date. Postage fees are not refundable. All shipping fees incurred by Tenacity for handbag shipping will be deducted from the amount refunded. **Please email your intent to return items to customerservice@cashmereofgeneva.com so we know to watch for the package** All returned merchandise must be accompanied by a copy of the sales invoice. Refunds will be issued with original tender. Return postage fees are the responsibility of the buyer. Items must be shipped with insurance. Tenacity is not responsible for items lost or damaged due to failure to purchase insurance. *We know that returns and exchanges happen. We just ask that all handbags sent back for return or exchange have all tags attached in the original manner, have any stuffing still in the handbag and be in new condition. Items determined to be used will not be accepted for return. If an item is used it will be returned to you and you will be billed for the shipping costs. Sale handbags are non-returnable unless due to a manufacturer's defect. Please contact customer service if you believe you have a defective item. *new condition is at the discretion of Tenacity staff Items must be purchased through the online store to receive the online price
2. What address do I ship my return or exchange to? Please send your return to: Tenacity 3108 S. Route 59, Suite 124-172 Naperville, IL 60564 3. What countries do you ship to? United States, Europe, Japan, Canada, and Australia 4. What forms of payment do you accept? Visa, MasterCard, American Express, Discover, Pay Pal (with a confirmed address) To pay with a credit card click on the link near the credit card logos on the left side of the processing page. 5. What is the best way to contact Tenacity regarding customer service concerns? please send all questions or concerns to
6. Can you provide more pictures or measurements of items? Yes, please send an email to customerservice@cashmereofgneneva.com and let us know the specific measurements or pictures that you would like. We are always happy to discuss your purchase over the phone as well to determine if the size or style will work for you. Give us a call at 630-492-1146 7. Can you ship via express mail to international locations? Yes, please email customer service for a quote. 8. Do you offer price matching? We will price match major high end department and specialty stores websites not to exceed 40% off the retail price. The exact item must be available in the same size and color. Please email a link to customer service from the store you would like price matched. Discount codes are not valid in conjunction with price matching. 9. Do you offer price adjustments? Currently, we do not offer price adjustments.
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